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Term and Conditions

MAKING A PURCHASE

Ordering our products could not be easier. Browse our website and add what you would like to your basket to place an order.

 

PAYMENT

We accept payment by Credit and Debit cards and via PayPal. We are based in the United Kingdom. We do not provide our services outside the United Kingdom. All payments are made pounds sterling (GBP).

Information entered on our website is transmitted securely and card payments are handled by our partner Elavon payment provider.

 

SHIPPING CHARGES

Postage and Packaging charges are added when you checkout. The amount varies depending on what service of postage you have selected to upgrade to. Royal mail second class postage is free. Some deliveries services may require a signature on delivery.

 

REFUND/RETURNS POLICY

We are very confident in the quality of our products and therefore offer a 30 days returns policy.

As our goods are personalised please take care to provide accurate details when ordering.

We will provide full refunds or re-print on personalised goods if we have made an error or if the goods are faulty. 

We shall not be held any responsible if you have made a mistake when typing in personalisation, or selecting other options. We also don’t accept returns for your dislike of colour choice.

If the product is faulty/unsatisfactory quality then you may return it to us for either a refund to the value, replacement, or exchange.

Please keep the packaging as this will allow you to return to sender at no cost.

If you would like to make a return or have any issues, please contact us by email enquiries@trademark-kids.com or on 07716 122143

 

PROMOTIONAL CODES

Only one promotional code can be used on a single order.

 

OUR DETAILS

Trademark-Kids

54 Yorkshire Road

Leicester

LE4 6PJ

Customer Services +44 7716 122 143
Email: admin@trademark-kids.com