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Returns

We are very confident in the quality of our products and therefore offer a 30 days returns policy.

 

As our goods are personalised please take care to provide accurate details when ordering.

 

We will provide full refunds or re-print on personalised goods if we have made an error or if the goods are faulty. 

 

We shall not be held any responsible if you have made a mistake when typing in personalisation, or selecting other options. We also don’t accept returns for your dislike of colour choice.

 

If the product is faulty/unsatisfactory quality then you may return it to us for either a refund to the value, replacement, or exchange.

 

Please keep the packaging as this will allow you to return to sender at no cost.

 

If you would like to make a return or have any issues, please contact us by email enquiries@trademark-kids.com or on 07716 122143